NDIS Marketing That Fills Your Rosters

It depends on which services your NDIS business needs, and that only becomes clear once we've looked, so we work it out with you on a free New Patient Growth Call. Most NDIS providers with one or two therapists or coordinators only need rung one: a website and Google Maps, paid once. Google Ads and SEO are paid monthly, so we hold them back until your rosters need them.

Not yet, if you have one or two therapists or coordinators working in one region: Google Maps and a website coordinators trust bring in most direct referrals. Google Ads fits when you hire more staff and need their rosters filled. SEO fits when you add another support type, such as SIL or therapy, or start in a second region. That rule is the New Patient Growth Ladder, and we confirm your rung on the call.

Give families a way to find and choose you directly, and give more coordinators a reason to refer. Families search Google and Google Maps for the support and the suburb, so each support and region needs its own page and profile. Coordinators want the same facts fast: what you deliver, where, whether you have capacity, and how to refer. When the website answers both, referrals stop depending on two or three people.

Yes, for the participants you can serve. Agency-managed participants can only use registered providers, while plan-managed and self-managed participants can choose unregistered providers for most supports. So an unregistered NDIS provider's website should say clearly who it works with, and the ads and pages should aim at plan-managed and self-managed families. That saves you enquiries you'd have to turn away.

Only if you're on the NDIS Commission's register. The NDIS logo is an NDIA trademark, so no provider can use it without written consent, and only registered providers can use the “registered provider” tagline logos. Claims like “NDIS approved” or “100% NDIS funded” are likely to breach the Australian Consumer Law. We write registration and funding statements to match exactly what's true for your NDIS business.

With care. The NDIS Code of Conduct and the Australian Consumer Law require honest, accurate claims, and a participant's story is personal information, so you need their informed, written consent and the right to withdraw it. If your therapists are AHPRA-registered, testimonials about their clinical care can't be used at all. We lean on what's always allowed: your team, your supports, your regions and how intake works.

Yes. NDIS providers keep the system they already run, whether that's ShiftCare, Brevity, Lumary, Splose or another. We change what comes before it: the website, the referral form and the Google profile. Referrals arrive at your intake team with the participant's region, funding type and the support they need, so nobody has to chase the details.

That depends on the service. A new website shows up fast: the Mackay chiropractor's online bookings rose from 5.9 to 9.3 a day in the first 10 days. Google Ads work from the day they start. Google Maps and SEO build over months. We can't promise a number of new participants, and no one honestly can. But this is what we see again and again with past clients.

Thirty minutes on Zoom with Marlon. We look at your NDIS business the way a coordinator does: what Google Maps and ChatGPT show, whether your supports and regions are clear, and how easy it is to refer. You leave knowing your rung and the next step for your NDIS business, whether or not that's with us.